Terms and Conditions

Important! Continuing to browse and use this website, automatically means your understanding and agreement to comply with the following terms and conditions of use (herein and after called T&Cs), and our privacy policy. Should you disagree with any part of these T&Cs, please do not use our website.

DEFINITIONS

“Domain” in this document refers to the HPairsoft.eu.

“We”, “our”, “us” mean HPairsoft.

“You” means viewers of HPairsoft.eu

TERMS OF USE

The content of this website is only for general information and use. It can be changed by us without notice.

We or no third parties working for us do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, suitability or any other aspect of the information and materials found on this website. You understand and accept that such information and materials may contain inaccuracies or errors and we expressly exclude liability for such inaccuracies / errors to the fullest extent permitted by law.

The use of any information or materials on this website by you is entirely at your own risk, for which we are not liable.

All material and documents published on this website is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and sound. Any use or reproduction without our prior written permission is strictly prohibited.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

We do not endorse or take no responsibility for any third parties websites to which we might include links on this website. We enclose these links just for your convenience.

These T&Cs and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of European Union and Republic of Poland.

TERMS OF SALE

We quote our prices in EUR and include 23% of VAT. For all companies using EU Vat number, we sell with 0% VAT.

We accept payments in EUR through electronic channels (such as bank transfer, credit card, PayPal) only.

We do not take any responsibility for any additional costs of purchasing items through this website that might arise from exchange rates, duties, bank and credit card companies’ fees.

We do not deliver purchased items to PO boxes and other specific addresses, such as military facilities. You take full responsibility to provide us with the correct and readable delivery address. To make this easier for you, we have prepared the user system where you can safely input and manage your address data.

We cannot be held responsible for the actions of the courier used. Any damages during transport must be signed for ‘damaged’ on the receipt for delivery, and claimed for in accordance with the carrier’s terms and conditions.

We are doing our best to keep the status of quantity of products in stock always actual. If for any reason an item is out of stock we will inform you by email or telephone call and advise on the status of the order.

Attention German customers!
Please be advised that the markers offered by us are not marked with the “F” mark which is obligatory according to the German law. We are not and responsible for any problems that might result from this fact. You buy entirely at your own risk.

RETURNS & CANCELLATIONS

You can cancel your order for any item purchased on this website for a full refund within fourteen days of receipt of the goods - based on the European Distance Selling Regulations. To do so please email or write to us within fourteen days of delivery of your items, quoting your order number.

We will give refunds in accordance with your legal rights under the Sale of Goods Act 1979 i.e. where goods are not of satisfactory quality or as described.

Please remember that you are not legally entitled to a refund, subject to Distance Selling Regulations, if:

You have changed your mind about the goods.

You have damaged the goods.

You were aware of the defect before you bought the goods.

You find that you no longer need the goods.

You are responsible and obliged to take reasonable care of the items and return them in unused condition with the original packaging and accompanied by the original receipt.

The return of the items is always at your own cost.

The responsibility for the returned items is on you until they are in our possession. This means also claiming for any damages caused on the return, from the courier used. If the goods are not returned in unused condition then the right to full refund is not applicable.

Before returning an item you are obliged to contact us by telephone or email and confirm the return details.

Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge which is 25% of the invoice value for the returned goods. We will also charge the re-stocking fee in case of incorrect delivery instructions resulting in the re-delivery.

The return address and contact data for goods is:

EUROPE & WORLD:

DATA PROTECTION

The following chapter describes our approach to usage of personal information received about you. By registering as a user and by using this website you agree to this use.

1. When you submit an order on our online shop you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise for the purpose to fulfill our agreement with you.

2. The personal information provided by you might be used by us:

a To register you with our website and to administer our web site services;

b To ask you (by calling or emailing) about your assessment of quality of our services - Customer Satisfaction Survey

c To detect or prevent from fraud.

d To inform you about any news, new products, changes in products, tech specs, company policy, the following T&Cs or any other information we might find useful, important or necessary for you.

3. We undertake all reasonable measures to keep your personal information safe and secure. However, it is on you to accept the inherent security risks of providing information and dealing on-line over the Internet. Please do not hold us responsible for any breach of security - for those due to our negligence or wilful default we will always apologize.

4. The Data Protection Act describes exactly all the issues that are on us due to holding and processing your personal data. Should you have any doubts; questions do not hesitate to contact us.

WARNINGS

Paintball Markers are not a toy! Paintball safety rules must be followed at all times. Please adhere to these guidelines.

PAINTBALL MARKER OPERATION

Careless or improper use including failure to follow instructions in the Operators Manual could cause serious injury or death. User and all persons within range of the marker must wear eye and head protection that is specifically designed for paintball use and meets ASTM/CE standards. Always treat the marker as if it were loaded and able to fire, and always fit a barrel blocking device to your marker when not in use on the field of play. Please read and understand all instruction manuals before use. Any installations, modifications or repairs should be carried out by a qualified individual at a licensed and insured paintball facility.

WARRANTY

All our products are offered with the 12 month limited warranty since the date of purchase. We guarantee that our products are free from all manufacturing defects in that period of time.

Warranty does not cover faults, damages, defects - such as scratches of surface, wear and tear of perishable parts (i.e. O-rings, valves, grip covers, screws, solenoids, ball detents) resulting from the regular use of the product, or any other failures resulting from misuse of the product, using the unreasonable force, improper maintenance procedure, using the improper maintenance tools and cleaning agents, grease, accidental damage.

Warranty service is dependent on delivering together with the subject of warranty the proof of purchase and the filled in and the warranty card signed by us.

COOKIES

Most modern web applications require the use of Cookies. Cookies are small text files your web browser generates to track and store information to enable us to identify a user from one page request to another. All the information we collect is strictly anonymous and no sensitive data is stored. Cookies must be enabled to allow the correct function of a shopping cart system and to fulfil the checkout process.